Refund policy

Effective date: September 10, 2026

We accept return requests for defective items, size exchanges, and change-of-mind purchases. To start a request, email support@thewondershelfz.com within 30 days after delivery. Include your order number, the item you want to return, and the reason for your request. For a defective item, include clear photos that show the issue when reasonably possible.

Return condition and instructions

Items returned for a non-defect reason must be new, unused, and in their original condition. This condition does not prevent a return request for an item that arrived defective, damaged, or incorrect.

Do not send an item back before receiving return instructions. After we approve a return, we will email a prepaid printable return label. Please use that label and the instructions provided with your approval.

Fees and refunds

There is no restocking fee. We will issue an approved refund to the original payment method within 7 business days after the returned item is received at our return destination. Your bank or payment provider may take additional time to post the refund.

For an approved defective-item, size-exchange, or change-of-mind request, we will provide the prepaid return label described above. An exchange is subject to the requested replacement being available. If it is unavailable, we will contact you about the available resolution.

Return destination

Approved returns are sent to:
6701 NW 87th Ave
Miami, FL 33178
United States

This return destination is separate from our corporate address and fulfillment origin. Do not send returns to the Hong Kong corporate address.